Delivery & Refund Policy
This policy explains how to check delivery eligibility and how to contact Fruitboy if something is missing or wrong with your order.
Last updated: 17 October 2026
Delivery areas and minimums
Fruitboy serves Farrukhnagar and selected Gurugram areas, including Sector 91. Delivery is subject to PIN-code coverage and confirmation during checkout or by our team. The currently listed minimum order value is ₹200 within Farrukhnagar and ₹500 outside Farrukhnagar. Please check the website or confirm with Fruitboy before placing an order if you are unsure whether your address is covered.
Delivery timing and receiving an order
Delivery timing depends on location, order contents and availability. Any estimated timing discussed with you is an estimate unless expressly confirmed. Please provide an active phone number and make arrangements to receive the order at the submitted address. Contact Fruitboy promptly if your delivery details change.
Missing, damaged or quality concerns
Please contact us as soon as possible after delivery, preferably within 24 hours, if an item is missing, damaged, or has a quality issue. Share your order number, a description of the issue and clear photos where relevant so we can review it. We may ask for further information to understand the issue.
Returns, replacements and refunds
Fresh produce is perishable, so change-of-mind returns may not be possible. This does not affect any rights available to you under applicable law. After reviewing a genuine missing-item, damage or quality concern, Fruitboy will discuss an appropriate resolution, which may include a replacement, refund or another agreed remedy depending on the circumstances. For Cash on Delivery orders, the refund arrangement will be confirmed directly with you. A refund or replacement is not automatic merely because a message has been sent; please allow us to review the details.
Custom fruit tokri and gift hampers
For customised baskets or quote-based hampers, confirm the final contents, presentation and price with Fruitboy before the order is accepted. If you need to change or cancel a customised request, contact us as early as possible; once preparation has started, options may be limited depending on the work already completed and applicable law.
How to contact us
Use the Fruitboy WhatsApp contact link on the website. Include your order number and the phone number used for checkout to help us locate the order. Please do not send payment card details, passwords or security codes in chat.
Questions?
For help with an order or to clarify these terms, contact Fruitboy through WhatsApp. Please include your order number when asking about an existing order.
Contact Fruitboy on WhatsApp